Return & Refund 

GENERAL CONDITIONS

YOUR EXCHANGES AND RETURNS MUST BE MADE WITHIN THE FOLLOWING TIME FRAMES:

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Regular-priced merchandise: within 7 days of receiving the product.
Promotional and/or sale merchandise: within 7 days of receiving the product. Exchanges are subject to availability of the product size, design and color. 

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CONDITIONS OF ELIGIBILITY

Product condition: All merchandise eligible for a return must be in its original condition, must not have been worn, must not have been washed, and the original price tags must still be attached. If applicable, the hygienic protection sticker must not have been removed. My Realmood reserves the right to refuse any return of goods if the conditions are not respected.

Refunds: Refunds will be made according to the payment method used for the purchase. Failure to present the original payment card will result in a refund using a My Realmood gift card.

Promotion: The return of items purchased during a promotion may void the conditions relating to this offer. In this case, the value of the returned item and other items included in the promotion will be recalculated based on the new terms of sale.

Price adjustment: My Realmood does not offer price adjustments.

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MAIL RETURN PROCEDURES

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Should you choose to return merchandise by mail, the shipping cost will be paid by the customer. In-case the returned product is received in used or damaged or partial (for a set) condition, the refund will not be processed.

Generally, you will receive your refund within 5 business days from the day we receive product and complete the quality check. This time frame may vary due to a high volume and/or depending on your financial institution. All items are inspected on return.

Claims for misprinted, damaged, or defective items should be made within 7 days of receiving the product. To process the claim, customers are required to provide the shipping list. In the case of packages that arrive damaged, all claims should be submitted within 72 hours of the delivery. Claims determined to be our responsibility will be covered at no cost to the customer.

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CONDITIONS OF ELIGIBILITY

Exchange: It is possible to exchange an item purchased online by visiting Myrealmood.com 

Final sale: Sales are final for body products and items sold as clearance items.

Shipping and handling charges: Shipping and handling charges will not be refunded unless the merchandise is returned because it is defective, or My Realmood is at fault.

Damaged of defective merchandise: Damaged or defective merchandise must be returned by mail only. Shipping and handling charges will then be refunded.

 

Please contact our customer service at customerservice@myrealmood.com for more information.

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