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Can I cancel or change my order?Yes, you can cancel or change your order BEFORE it is shipped. Please livechat with us for help. If your order has shipped, please contact our customer service team via contact us page to initiate a return after you receive your order.
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When will my order be shipped?Orders are shipped within 2 business day.
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How can I track my order?Go to the link shared in you mail and use your order number to track your package. Allow 2-3 business days for the delivery status to show.
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How can I apply a promo code or use a Gift Card?Manually enter the promo/gift card code at checkout and click “Apply.” Each code can only be applied once. Discounts cannot be used in conjunction with another promotion.
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What currency is your price based on?Prices on MyrRealMood.com are listed in USD. We also support AUD and EUR on our Australian and European sites.
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What should I do when I get "Your card was declined. " message during checkout?"The transaction was declined by your card issuer for some unknown reason. Please contact them for further help regarding this issue.
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Can you deliver to a PO Box?We DO NOT deliver to APO/FPO or PO Boxes.
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Are the customs duties included in the shipping cost?Customs duties are charged according to the local customs policy. In general, My Real mood covers customs duties for most orders.
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How long do I have to return a purchase?Hygiene and our customers' safety is super important, so items can't be returned for refunds. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you land ask you to cover the delivery costs). All items are inspected on return.
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Are there any items excluded from the return policy?Hygiene and our customers' safety is super important, so items can't be returned for refunds. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you land ask you to cover the delivery costs). All items are inspected on return.
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How do I submit a return or exchange request?Please contact us with the order number and product name or SKU code (which can be found in your order confirmation email) for the items you wish to return or exchange. Products need to be returned to the address customer service provided instead of the one on shipping slip.
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Do you provide return labels?The customer is responsible for all return shipping fees. Yes we offer shipping labels for returns. The shipping fees will be deducted from the retuning amount.
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How can I exchange a damaged or defective item?Please contact us within 7 days of receiving your package and include the order number, a photo of the defective/damaged product, and a short description.
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I received the wrong item. What do I do?Please contact us with an image of the items you received and the shipping slip on the original package.
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How long will it take to receive my refund?Most credit cards process refunds in 3-12 business days depending on country and mode of payment for the purchase.
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If I purchased my order with a coupon, can I still return or exchange it?"Purchases made with coupons/store credit cannot be returned or exchanged. Only the amount exceeding the coupon value is refundable.
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Can I get a refund for my gift card?No, gift cards cannot be reloaded; used for payment outside of www.MyRealMood.com; used for unauthorized advertising, marketing, sweepstakes or other promotional purposes; redeemed for more than face value; transferred for value; redeemed for cash; or returned for a cash refund (except to the extent required by law).
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